How to Listen Well to Others
81A listening ear for others
I am always appreciative when something complimentary is said about me. On occasion I have been graciously referred to as intelligent, sensitive, and creative. (I confess I’ve been called less flattering things, as well.) One of the nicest compliments anyone has ever paid me was to say I listen well. This might not rate with being called sexy or successful, but I thought it was a wonderful thing to say.
From an early age I have been a “listening ear” for troubled friends and acquaintances—a role I am honored to fulfill. I have been told I am a source of comfort and reason. In the workplace I have often mediated disputes between management and staff or listened to their concerns. People who don’t even know me well will ask to meet me for dinner or a drink and end up pouring their heart out to me. They are sometimes surprised, wondering to themselves what made them confide in me with such candor. I realize there is something inside them they are struggling to express and if it can’t get out, they feel as if they will burst. I understand this and listen to them.
What makes some people better listeners than others? How can we learn to listen to others with our complete attention? There are some things we can always do to listen well—and there are also some things to avoid.
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Listening attentively benefits everyone
Twelve recommendations for listening well
1. Listen with interest and full attention. Kill the music. Turn off your television, telephone or computer. All of these things are distractions. Whether you devote five minutes or two hours to listening to someone, don’t do it half-heartedly. The message your undivided attention conveys is that what is being said is important.
2. Remain content to listen. Listening well might mean waiting until someone has completely finished speaking before it is your “turn”. If you are always thinking about what you are going to say next, you’re not really listening. Avoid having your next comment ready or rushing to fill a silence. It is okay to have your thoughts remain unexpressed.
3. Ask questions and repeat what you hear. Asking questions offers reassurance of your interest. Questions also ensure you correctly understand someone. If you do not grasp what someone is saying, they will quickly shut down. Open-ended questions encourage the other person to continue speaking while facilitating your comprehension. Paraphrasing also helps clarify what someone is saying and keep the conversation focused.
4. Show courtesy in your posture and actions. Maintain eye contact without staring. Stand or sit with an open or inviting posture. Do not scowl, frown, fold your arms across your chest, tap your fingers or toes, check your watch or demonstrate other signs of impatience. If you say you are interested but your actions suggest otherwise, it is the nonverbal cues that will be believed.
5. Show courtesy in words and tone of voice. Speak in calm, relaxed tones that convey interest. Choose words that are not judgmental or flippant. It takes great trust to confide in you, and that trust will be forfeited if you feel the need to criticize. Listening well does not mean making a point or proving you are right. Do not betray someone’s trust with arguing, sarcasm or doubt.
6. Allow emotions to flow freely. When someone is telling you something important, it will frequently cause them to shout, cry, shake or laugh spontaneously. Don’t interrupt them if they express themselves in this way—allow them to feel their emotions without reservation or shame. Experiencing the emotions surrounding what they say is important and beneficial.
7. Do not react emotionally. The only correct response toward someone else’s problems is interest and concern. Indifference or boredom on your part will quickly make someone shut down. Hostility or other emotional responses will cause the other person to believe they have upset you. Don’t let someone else’s troubles bother you.
8. Do not offer suggestions or advice. Answers are no good unless they come from the person you are listening to. Even if someone asks for answers to their problems, they will be better served finding their own solutions (you may be blamed if you offer someone failed or incorrect advice—even if you are well-intentioned).
9. Do not talk about yourself. Do not equate what you hear with your own experiences—it will be perceived as minimizing someone else’s concerns or, perhaps worse, embracing an “I can top that” attitude. If someone is confiding in you on a deeply personal level, recognize that the conversation is about them—not you.
10. Interrupt patterns. Vindictive or hate-filled tirades may offer clues to someone’s feelings or problems, but they should not be encouraged or validated. Listening well doesn’t include suffering another’s hatred or bigotry. Mean or hateful statements may be an effort to reach underlying feelings. Ask questions to interrupt spiteful or malicious comments and get to the real issues.
11. Offer validations. Everyone has been hurt in situations where they have been ridiculed or belittled, and many people have endured this to the extent they will invalidate themselves. It is important to separate the person from the problem and demonstrate that you respect them, regardless of what their problems might be.
12. Draw attention outward when the conversation has ended. If you have listened to an outpouring of deeply-held feelings and emotions, bring the conversation to a lighter level before concluding it. Briefly talk about the weather, movies or anything that will draw attention away from negative thoughts and feelings and allow the other person to leave on a positive note.
A wonderful gift
People are always hoping someone will see something in them others don’t see, or help them to understand their hidden self. There is only one way to accomplish this, and that is by really listening to them. Listening well is one of the greatest gifts we can offer. Whenever we can do this for someone, we should.
I sometimes meet men or women who come to me and ask to talk. Perhaps I can tell from their voice that something is the matter. I may hear a story of suffering, or they might just come and sit with me—knowing I will listen is sometimes enough to find comfort. They are appreciative for someone to listen to them, but I am grateful as well—for the trust they give.
Thank you for listening.
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I am going to give this hub to my wife to read.. lol
You have that 100 illusive score. Congrats. I gave you a thumbs up! Now- what was this hub about?
I admire your high score, you always deserve it and friends will keep you there, I think I still don't know a clue as to how to raise my score although I got to 96 once, but I just love being here but will be pulled pretty thin in a few weeks being three people writing, lol (amillar) I have to do him that way awhile. I was always a good listener but the thing was it was mostly older people talking to this child and I found it of great interest, I always loved stories that were true and even talked to a real previous slave, well listened. We were in the hospital together when I was a teen,she was very old, we hit it off instantly but they took her away from me and she wanted to tell me so much, I will forever wonder what she might have told me. She died before I left they said and she thought it was something awful for me to do things for her and get her extra blankets when she was cold, afraid I would get in trouble, But anyway many others have confessed sins, you name it, I must look like a Nun, lol.
Thank you, Mike, for this list of excellent strategies to use to become a better, more "active" listener. I would add one more. In addition to asking questions, paraphrase what you hear when it might otherwise be misunderstood. Example: "I think I hear you saying that ..."
This strong encouragement shows the other person you really are listening. But be prepared for more conversation! :)
ML,
i am sorry could you repeat that....haha
My problem has always been u tend to talk to much-As such i need to try to get to learn more from listening than talking- It probably stems from being the youngest of 3 - there i go again-I agree that sometimmes the best way to listen is by asking good questions-you have tpo be engaged with the conversation to do that-
Well done Cap'n Mike
TH
Terrific hub. We all probably could use a little refresher course in listening well. Thanks! I think I may react too emotionally to the content of what the person is saying when I listen. I overreact.
Mike,
I am not surprised that you are a good listener. I think this somehow comes through in your hubs and in your responses to other hubs. People who are good listeners think outside of themselves and have an uncanny ability to make others feel loved and accepted. Great advice. I have a bit of a hard time not getting emotional...I tend to feel people's hurts...but I am a very sensitive woman too :-)
Great hub rated up, useful and beautiful
Thank you for your wonderful advice on the art of listening.Now if you can just teach me how to apply it with the habitual complainer, the neighborhood gossip and the nagging wife I will be much obliged.:)
Great!
Another excellent hub Mike. Great advice, some of the points are very hard for some (like me) to follow - particularly the tendency to offer advice or inject personal examples. You are completely correct though and I'm getting better at those. I do find that the deeper the others problem, the fewer words are required from me.
An excellent and compelling piece on the art of being a good listener. One wonders if you're a counsellor, psychologist or even psychiatrist; you certainly appear to have the gifts.
Mike, you made a few typos/grammatical errors in the opening, which detracted from the perfection of a splendid Hub. Just a minor thing, but every bit of feedback helps, I guess. The rest was great.
I particulary like "Answers are useless unless they come from the person you're listening to." (i.e. evoking an answer in their mind to their problem and letting them enuciate it - terrific!)
Well done, Mike.
Hi Mike
For me, this is a truly brilliant hub! Why do some listen to others and some do not? I believe for the sole reason of how compassionate someone is. From their stems an actual true interest in someone else and what they have to say. In that compassion, or belief, I think we become out of self and care to listen, genuinely. So few people do I find. But more than not do.
It is not a talent, as it is not something that can be learned. The pure desire to know, and make someone else feel important, without patronizing, is the one component that brings us together.
Imagine Mike, if we all listened (not heard) to another, and clear communication was respected shared and encouraged? Well, I'm a dreamer, always will be and am so proud to say I listen to many others would never, I am so fortunate to learn from their words, and always enjoy the look of relief almost when they are done.
Mike, you know who everyone should take one day of their life and listen to? An elderly person, silenced in a nursing home. The wisdom, history, knowledge, laughter and surprisingly the topics are priceless. W forget about our elderly. Breaks my heart. Not all of us certainly, but too many. I've babbled enough now. Thank you for a more important topic than I think you even know.
Mike? Mike, Mike? Are you listening to me? geez
love kim, I know orey, who by the way, never listens
I read with great interest. I learned to "active listen" while I was an Assistant Principal in High School... Thanks for sharing your listening skill. It is an art; one I continue to improve doing... Thanks for the "refresher course."
It does not surprise me at all that you would be a great listener, Mike. Your hubs and comments show that you have compassion and intelligence and talent. People would naturally be drawn to people like you to share their stories and concerns with. For anyone reading this who is NOT a good listener...Mike has pretty well laid it all out as a good primer. Rating this useful and up! Excellent job!
Thank you, Mike, for such insightful information. Listening well and paying attention is the basis of a good friendship or relationship of any kind.
Mike I have been a listener all my life, I have friends who would come to me to be heard. Your right about giving your full focus and attention to the matter at hand. I turn off any t.v. or radio for total silence in order for that person to pour it all out.
I found using eye contact at all times to be important. Stay focused on the subject and listen intently.A person feels so much more comfortable when they have a listening ear. Great hub Mike, really enjoyed it. I read it right through without the slightest interuption:0)
We are not all born with the talent to listen. But we can learn the technique and practice it. Thanks for this advice. I’ve bookmarked this, for although people like to confide in me, I tend to talk too much, so I need to read this frequently. Thanks again!
Great Hub! So many needs to learn to listen. I specially like the second tip when you said that you must wait until someone is completely finished before it is your turn-and if you are always thinking about what you are going to say when "listening" you are not really listening. This is why fighting never ends well-when people fight we become defensive and stop listening moments after the fight begins. To listen during a fight or conversation which involves conflict or difference in opinion or perception, it’s a good idea to remain calm and focus on the words while listening- not always what we perceive to be the intent of the words (which is usually what flips the switch to our anger). When the person we are having a conversation with finishes, then take a moment to rethink what has been said as a whole before and then react/respond.
Hi Mike! It is high praise, indeed, to be complimented as a good listener! It seems to be a lost, or at least dying, art.
You've given some excellent tips for listening under many different scenarios. Often it's most difficult when the speaker is emotionally distraught or ranting/raving.Also like the idea of repeating back what you've heard. So simple, but so effective.
And holding back the advice -- ooh, that one's sooo tough!
Thanks for such useful tips. I have many, many friends (and a few key relations:-)who will be receiving links to this hub in their email inbox:-)! MM
Hello Mike - I saw you striking a pose on the Homepage lol and it's nice to see you at 100 too.
This is such a lovely Hub that I will definitely bookmark and share with others. I've learnt a lot from it. However, Mike in no 7 - I'm puzzled. If someone shares bad news or problems they have, I can't help reacting and feeling sorry for them and it does come across emotionally. I Quote: "Don’t let someone else’s troubles bother you." So its now a case of being concerned without showing emotion. This one's got me pondering. How do I do that? Anyway, glad you brought it up.
The Tips are excellent.
Best Wishes, E.
I have always been a good listener. Thanks for they tips.
yes all great points and teh aska question I never really thought of. but it's good one.
Listening is probably the most important tool we all have in our respective arsenals but so few do it effectively.
I love it.. once again Mike, you say what you mean and you mean what you say. I think all of us have failed to listen a time or two in our lives, sometimes I have.
You're so right about the body language and knowing how to look for that in people can be so helpful in ones life. Awesome story.. A++ again Mike.
Mike, this is a beautiful hub, and you know what listening is sexy hehe. It is always encouraging when others like you are good listener. Congrats BTW, your author score is 100 HOORAY! Maita
It seems that you are well known here and it seems also that you are also appreciated here and that only make me see that you arent only a god listener, you are also a good talker. i write at experienceproject and now here due a freinds request and i would love a little help from someone who knows what he is doing in the art of exposing is thoughts to the public in general. I am trying to help people in experienceproject as well as here, but, if along the way someone would be interested in wanting to bet in me as a publisher i would also be glad. this is only my first steps in this goal that wasnt any time my first goal in life, but, we cannot reject all the possibilities in life and i am simply goging with the flow and if she puts me in a place that i can bee seen by any interested publisher, i will have to stop the boat and see if both as a bond and if not, the rivers of my own beliefs, will make me circle the world once more. i would love any advice from you in this goal that i sense and smell even so far, but, its more reality than ever for me and i always love an advice from someone who knows what he does !!! thanks for your attention and keep up, people needs always a good advice.
Take care !!!
WOW Mike what a profound truth I'm especially impressed with how you ended on, People are always hoping someone will see something in them others don’t see, or help them to understand their hidden self. I feel people try so hard to be heard as they have an intense need as you outlined here, that they often fail to be good listeners due to their drive to be heard. It takes listening to be heard. What a wonderful article, I enjoyed how to listen well to others very much and will have my two girls read this...
Katie
Great subject matter. Listening is truly an art and one must develop "listening skills". Unfortunately, being a good listen can burden the listener down at inopportune times selfishly swallowing up the listeners day.
But, it is a necessary evil, we all need to be more helpful to our fellow man, and listening is a great way to start.
Listening is one of life's gifts I feel. When I listen instead of hear I do inevitably learn. Listening is not just a kind or courteous obligation, but is be an act of truth by caring what someone says, In this contribution to communication we are actually stepping outside ourselves. or becoming selfless and more so, open.
I do love your beauty in this hub, Stumbling here was no coincidence. And openly listening to you through written words is a pleasure and through this I try to offer my thank you to me I remember goodness
I see good here, Nice message Mike, I was lead here, I am blessed,
Thank you
May people always be listening here, to receive your gift, give you the kindness you give them, I smile.
JJ
Awesome hub fellow Kansan!
This is a very comprehensive hub on active listening. Listening is really seeking to understand someone. The thing we have to remember is just because we listen and understand doesn't mean we agree - and that's ok.
Some folks feel like if they show understanding for someone else's point of view, they are agreeing with them so they shy away or they're insincere.
Steven R. Covey says "Seek to understand, then to be understood." I've been taught, "Seek to understand, then understand some more." I often find when I do this well, I don't even need to be understood.
thanks for sharing this hub... listening is not always easy...





















































jeanie.stecher 21 months ago
Yeah right. In order for us to communicate effectively, we have to be able to hear what the other person is saying. Because when you are not listening you are not learning. And when you are not learning, you are neglecting the opportunity. That is why listening is vital.